Contact Us
This page is the direct line for questions about the tours listed here, from the one-hour harbor cruise at Pier 55 to private charters on Lake Union. Nothing is too small to ask.
Things worth telling us:
- A question about one listing, such as whether the sunset sail price covers everyone in your group.
- A fix on any of the 21 tours listed here: a pier that changed, a from-price that has drifted from the live booking page, or a sailing that no longer runs at all.
- A comparison ask, for example whether a shared locks cruise or a private charter on Lake Union suits a family with young children.
- A gap: a departure pier, an operator or a category of tour you expected to find here and did not.
- Questions the FAQ answers only partly, or a guides topic we have not covered yet.
Getting In Touch
A person reads these messages, not a ticket machine. Replies usually arrive within a few working days and they stay short: a corrected from-price, a link to the right listing, or an honest note that a detail cannot be confirmed from here. Nothing you send signs you up for anything. Asking whether the Locks Cruise really takes two hours, or which operator runs the tiki boat, counts as a perfectly good reason to write.
After You Send It
Some answers come fast because they were never ours to give. Bookings, vouchers, refunds and cancellation requests sit with the operator or the booking page that took your payment. This site only compares the tours. You will get a quick reply saying exactly that, along with a pointer to whoever can actually act on it.
Factual claims get checked against the live listing before anything changes. If a from-price has moved, say the $43 starting point on the harbor cruise with a local guide, the listing is the authority and the page gets corrected. Your reply spells out what shifted and why, so you are not left guessing.
Questions and suggestions go to the same inbox. When several readers ask about the same thing, like more detail on the Ballard Locks transit or which piers work best with kids, that topic moves up the writing queue. One request rarely does it. Three usually does.
Questions about a cruise, a pier, or which departure fits your day? Send a note and you will hear back from a person, not a form letter. Replies can take a couple of days when a detail needs checking against the live listing, and corrections are always welcome.